FAQ
Can I cancel my order after I've made a purchase on the website? - You can.
The customer has 2 days after product purchase to request a refund. Products purchased but not shipped yet are subject to a 10% cancellation/restocking fee after 24 hours has lapsed. Products that have already shipped or arrived in the buyers' hands will be subject to a 30% restocking fee within the 14 days after product receipt. Once the 2 days has elapsed, no refunds will be provided.
It is crucial to understand that we will waive the restocking fee for returns only if the product arrived faulty. All returns for personal reasons will be subject to 30% restocking fee. In some cases, we will provide you a shipping label depending on your location, but most likely, you will have to ship it back to a provided return address by emailing us.
DEFECTIVE ON ARRIVAL POLICY
We know most of our products are expensive. That's why we take all possible steps to ensure the products you receive are complete and in working condition before they leave our facility. All products are personally and meticulously checked to make sure all components are present and everything is working as it should.
However, in the unlikely event the product should arrive Defective on Arrival, you must report it to us within 24 hours of receipt in your hands and we will work with you to provide an exchange of the product, under the following conditions:
The DOA product is returned to us in the same condition that it arrived in your hands, meaning that it is not modified, disassembled or tampered with in any way.
If the packaging was damaged by the carrier, then it is completely out of our control, but we can provide you a replacement unit free of charge if you prove a significant damage (catastrophic damage causing the product to not function) when emailing us. You are responsible for return shipping to us for the damaged unit. The replacement unit will be mailed out as soon as you drop off your return and tracking is updated on our end.
Each incident will likely be unique and will be handled on a case-by-case basis. Rest assured, we will take care of you as best as we can.
We reserve the right to allow or deny refunds and the full scope of this policy if we determine that there is a fraudulent claim.
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard & American Express
What if my order arrives damaged?
In the case that your order arrives damaged or broken, please contact us within the first 7 days of receiving the order for either a full refund or reshipment.
Where do you ship from?
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If your item is out of stock in your nearest location, we'll send it directly from our production line with the same delivery times as indicated in our shipping page.